Privacy Policy
ASTRE CREATIVE | ABN: 82 343 174 718
LAST UPDATED: APRIL 2026
This policy explains how ASTRE Creative ("we," "us," "our") collects, uses, stores and protects your personal information. We take your privacy seriously and handle your data with care and intention.
By engaging with our website, submitting an enquiry, or working with us, you agree to the practices outlined here.
Who we are
ASTRE Creative is a design studio based in Melbourne, Australia, operating as a sole trader under Australian law. We design strategic websites for founders and small businesses.
For any privacy-related questions, contact us at: hello@astrecreative.co
What information we collect
We collect personal information you provide directly to us, including:
Contact details — name, email address, business name, website URL
Enquiry information — details you share through our intake and discovery forms
Project information — content, assets, copy, and materials you provide during a project
Payment information — billing details processed through our payment provider (we do not store card details directly)
Communications — emails, messages, and any correspondence between us
We may also collect limited information passively through our website platform (such as page visits and general location data) for analytics purposes.
How we collect it
We collect information through:
Tally — our enquiry and intake forms
Email — direct correspondence with us
Instagram — if you contact us via DMs or comments
Stripe — payment processing
Email marketing platforms — if you subscribe to updates or communications from us
Squarespace / Webflow — our website platforms, which may collect analytics data
Why we collect it
We use your information to:
Respond to your enquiry and assess project fit
Deliver the services you've engaged us for
Process payments and manage invoicing
Communicate with you throughout your project
Send relevant updates or resources (only where you've opted in)
Improve how we work and what we offer
We do not sell your data. We do not use it for advertising. We will never share it with third parties except as outlined below.
Who we share it with
Your information may be shared with trusted third-party tools we use to run our business:
Notion — project management and client portals
Tally — form collection
Stripe — payment processing
Make (Integromat) — workflow automations
Squarespace / Webflow — website platforms
Email marketing platforms — for sending communications
Each of these providers has their own privacy policy and data handling practices. We only share what's necessary and work with reputable, secure platforms.
We may also disclose your information if required by law.
How long we keep it
We retain your information for as long as necessary to deliver our services and meet our legal obligations. Project files and communications are generally kept for up to three years after a project closes. You can request deletion at any time (see below).
Your rights
Depending on where you're located, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information
Withdraw consent for communications at any time
Lodge a complaint with a relevant authority
Australian clients — your rights are protected under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Complaints can be directed to the Office of the Australian Information Commissioner (OAIC).
UK and international clients — if you're based in the UK or European Economic Area, you have additional rights under the UK GDPR and/or EU GDPR, including the right to data portability and the right to object to processing.
To exercise any of these rights, contact us at hello@astrecreative.co and we'll respond within a reasonable timeframe.
Data security
We take reasonable steps to protect your information from misuse, loss, unauthorised access and disclosure. Our tools and platforms use industry-standard security practices including encryption and access controls.
No method of transmission over the internet is completely secure. If you have concerns about sending sensitive information, please reach out and we can discuss alternatives.
Cookies and analytics
Our website may use cookies and analytics tools (via Squarespace or Webflow) to understand how visitors interact with our site. This data is aggregated and not personally identifiable.
You can adjust your browser settings to refuse cookies, though this may affect your experience of the site.
Changes to this policy
We may update this policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact
If you have any questions about this policy or how we handle your data, we'd love to hear from you.